Payment Policy


You as a customer/user may install and use the Medi Nepal website at no cost. However, you will be required to pay for the products you chose to purchase and the services like booking a consultation with a doctor/registered medical practitioner. You/Customer/Payee will be obliged to pay for the products and services provided by MediNepal in Nepalese Rupees. We do not accept transactions in other currencies. 

We Safeguard Your Sensitive Information

We do not store, hold or keep any sensitive information such as credit card information or other related payment details. This ensures that your information is used only as necessary and is only accessible to the bank completing the financial transaction for anything you have ordered from the Website.

In the event any of your payment information is compromised in any way, We would strongly advise you, in all circumstances to contact and report the matter to your bank or financial institution with whom you have the relevant account. We will respond to any queries and guide you as best as possible in the unfortunate circumstances your information has been compromised.

Whilst we undertake all measures to avoid your information being compromised, please be aware that there is always a risk that information can be stolen and manipulated. We would therefore always encourage you to regularly follow the guidance from your bank and/or financial institution in relation to minimizing the risk of information being capable of being stolen. 

  • The price quoted for the product and services in the website are all inclusive of applicable taxes.
  • We do our utmost to ensure that items prices and availability on our website are updated. In rare circumstances, however, product prices error or a product availability error may occur. We are not liable for any typographical errors in these circumstances and reserve the right to cancel the transaction.
  • We reserve the right to rectify pricing and product availability/description inaccuracies or omissions, even after the order has been submitted, and at any time without prior notice to change or update any other information.
  • Delivery times can vary depending on the place of delivery and the type of product you order.
  • The payment can be made by any of the following payment methods: Credit/Debit Card or Cash on Delivery or Online Wallets.
  • Our online payment services partner process payments via credit / debit card or Wallet.