Shipping Policy

2021-04-18

Any order placed will be delivered to the address provided at the time of purchase. All orders within the Kathmandu Valley will be delivered within 2 - 5 business days excluding public holidays and weekends. All orders outside of Kathmandu valley will be passed to the logistics in 4-7 business days excluding public holidays, weekends or in rare cases customs delays. Our delivery partner will contact you prior to the delivery to confirm availability. 

How Do We Deliver Product at Your Home?

Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination. Please note that the order value mentioned for free shpping is excluding VAT.

We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery. 

What Do We Do If Your Product Goes Out of Stock?

Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing an order to advise you. Medi Nepal reserves the right to process, hold or cancel any order depending on stock availability and/or payment failure.

In case that incorrect contact details have been provided, redelivery will be charged as per package weight and destination. Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.